Refund Policy

Last updated: [date]

### A. Retail customers

Defective products — 1-year warranty, replacement with a new product

If a product is defective due to faulty workmanship or materials, contact us within 1 year of delivery with your order number and photos/video of the defect. After verification, we will replace it with a new product of the same model. Do not return goods without our authorisation. This warranty does not cover damage caused by misuse, accident, neglect, or unauthorised modification.

Non-defective products — no refund, no return

We do not accept any refund or return for products with no quality issue, whether the product is unopened, unused and in intact packaging, or has been opened/used. This includes change-of-mind purchases. This rule is stricter than some large retailers (which allow unopened returns within 30 days) and is stated here prominently so customers see it before purchase.

Wrong or damaged-in-transit items

If you receive the wrong item or an item damaged in transit, contact us within 30 days of delivery with photos. We will arrange a replacement or refund for the affected item(s) only.

### B. Wholesale customers (approved accounts only)

Final sale once sold — defective only

Once a wholesale order is sold/delivered, it is final sale. There are no returns or refunds for change of mind, slow-moving stock, or unopened stock.

Defective or quality issues only — exchange / return for affected units

If wholesale goods arrive defective, damaged, or materially not as specified, notify us within 30 days of delivery with the order number, SKU(s), quantities affected, and photos/video of the defect. After verification, we will exchange or accept return of the affected units only (replacement or credit for those units). No return shipment without our written authorisation (RMA). Keep the affected goods and packaging until we confirm whether a return is needed.

### How refunds are paid (where a refund applies)

Refunds, where applicable, are issued to the original payment method. Zelle refunds are returned to the Zelle account used for payment. Please allow 3–10 business days for the refund to appear, depending on your bank. COD orders cancelled before delivery are not charged.

### How to start a claim

Email [dedicated Gmail — to be provided] with your order number, the item(s), and the reason, with photos/video for defect claims. We will reply with instructions if a claim is approved.